Frequently Asked Questions

Yes. Telecom Contractor Solutions is ISP and telecom only: aerial and underground, typically 10 to 100 field technicians. Multi-trade work sits with our parent brand. This site stays telecom-specific.

We build custom operations systems for telecom contractors running 10 to 100 field crews. That includes job tracking, billing automation, crew management, job costing, and dig documentation, all connected into one system that matches how your business actually runs. No off-the-shelf software. Everything is built around your workflows, owner requirements, and your crew structure.

ISP and telecom contractors who install fiber, cable, or aerial infrastructure for owners and prime contractors. If you run field crews and deal with job closeouts, billing packets, compliance docs, and crew scheduling, we built this for you.

Generic platforms are built for other service workflows. They do not start from ISP rate codes, owner and portal closeout packets, pre-bore and 811 documentation, or the finished-to-billed gap telecom contractors live in. TCS is built around field as the source of truth. From Field to Financials, not another office dashboard first.

We work best with telecom contractors running 10 to 100 field crews. Big enough that spreadsheets and group chats are breaking down, but not so big that you have an IT department building internal tools.

Not necessarily. We often integrate with what you already use, whether that is QuickBooks, Excel exports from the owner portal, or existing fleet tracking. The goal is to fill gaps and connect systems, not rip and replace everything.

It starts with a free 30-minute fit call where we get a feel for your operation and decide together if a paid Operations Audit is the right next step. The Audit is two weeks of recorded interviews with ownership and crew, process mapping, an opportunity matrix, a prioritized roadmap, and ROI math on every recommendation. From there, we build whatever the Audit prescribes and stay through 90 days of adoption support after launch.

The first solution is typically live within 2 to 4 weeks. We do not spend months on requirements documents. We build fast, get feedback from your crews in the field, and iterate.

That is the number one concern we hear, and it is why we build differently. Every system is designed for how crews actually work in the field, not how an office thinks they should work. We keep interfaces simple, reduce data entry to the minimum, and handle onboarding directly with your crew leads.

You get direct access to the person who built your system. No ticket queues, no chatbots. When something needs to change, you call or text and we handle it. We also monitor system health proactively so issues get caught before they affect your crews.

There is a one-time implementation fee that covers system design, build-out, data migration, and crew onboarding. The exact amount depends on what the Operations Audit prescribes. We scope and quote everything on the fit call before you commit, so there are no surprises.

Most clients see returns within the first 60 days. The biggest wins are recovering unbilled work, cutting billing cycle time, and getting admin hours back. Use the ROI calculator or the cash flow and factoring calculator to run your own numbers, or we walk it on the Fit Call.

We offer month-to-month and annual agreements. Annual agreements include a discount. There are no multi-year lock-ins.

We build on modern cloud platforms that scale with your business. The specific stack depends on your needs, but everything is web-based, mobile-friendly, and designed to work on spotty cell connections that field crews deal with every day.

All data is encrypted in transit and at rest, hosted on enterprise-grade cloud infrastructure with automatic backups. You own your data, and we can export it anytime.

Your data is yours. We provide a full export of all your records, documents, and history. No data hostage situations.